The Quickest Route to Expert Advice. In the FAQs you will find all of the answers to the most common questions to VBN.Show more
Informieren Sie sich hier über aktuelle Fahrplanänderungen für den Zugverkehr und für den Bus- und Straßenbahnverkehr, aufgrund von Baustellen und Umleitungen im VBN-Gebiet, die länger als 24 Stunden bestehen.
Bus- und Straßenbahnverkehr
Who, how, what?
We know that local public transport is not always easy. Wherever there are lots of offers, there are lots of questions. We have collected the most frequently asked questions with simple answers for you below.
Alternatively, familiar questions are explained on our Video FAQs page - Take a look!
We have collected frequently asked questions about the green BOB card here.
Further more, the transport companies or the 24h information service of the VBN inform.
BOB is valid in all VBN transport. BOB trips can be booked at the machines of the following transport companies:
Can be booked at the ticket machines in the BSAG vehicles and at the BSAG stops: Domsheide, Use Akschen, Schüsselkorb, Herdentor, Hauptbahnhof, Am Brill, Obernstraße, Schweizer Eck, Huckelriede, Flughafen, Rolandcenter, Bahnhof Vegesack, Gröpelingen and Bahnhof Blumenthal.
Can be booked at the ticket terminal in the vehicle or in front of the customer centre at Bremerhaven’s main station and in the customer centre.
Can be booked at the ticket terminal in the vehicle or in the Lappan customer centre and at the main bus station..
Can be booked at the ticket terminal in the following stations:
Achim, Augustfehn, Barnstorf, Diepholz, Dörverden, Eystrup, Lemförde, Verden and Westerstede-Ocholt.
In the Regio-S-Bahn and Weser-Ems network you can book BOB at the machines on the platforms or on the station concourse.
Can be booked at the ticket machines in the Bremen-Oberneuland, Sagehorn, Ottersberg, Sottrum and Rotenburg (Wümme) stations.
You can find a map overview here: Booking offices/Ticket machines with BOB
If the journey has been booked using a machine, the green BOB card may be read by any driver or conductor throughout the entire VBN region. Conversely, however, journeys cannot be booked with the crew, but rather only using one of the aforementioned ticket machines!
Select ‘Destination’ and ‘Number of passengers’ at one of the BOB machines, insert the green BOB card or hold it in front of the screen, and you’re ready to go. BOB will save your journey and number of passengers and will later debit the relevant amount from your account cashlessly.
You ride, BOB calculates. For example, you book a SingleTicket for a single journey. If this is your only journey for the day, BOB will not charge you the regular SingleTicket price as the best price of the day, but rather the price of the cheaper 4x Ticket. If you book additional SingleTickets on this day, and their value exceeds that of the DayTicket, BOB will automatically not charge you the sum of the Single Tickets, but rather the cheaper DayTicket. You travel and BOB will automatically calculate the cheapest price for all regular journeys booked by you on one day.
Along with your invoice, you will also receive a transparent and fully traceable journey overview. Invoice amounts of at least 10 Euros will be billed monthly. Amounts under 10 Euros will be billed quarterly. The trips made with BOB are recorded daily. The best price of the day is calculated based on 4x SingleTicket, DayTickets, 10x Pupils' Tickets (BSAG and BREMERHAVEN BUS), SingleTickets Child, BikeTickets and ShortTripTickets. It does not take into account First Class Surcharges (4x Tickets) or Extension Tickets, which are charged separately. Further optimisation to 7 Day Tickets or MonthlyTickets does not apply either.
If you wish to change your personal details or account details, please contact your local transportation company directly: Bremer Straßenbahn AG (BSAG), BREMERHAVEN BUS or Verkehr und Wasser, Oldenburg (VWG). They will also be able to help you with any other queries, e.g. relating to your contract, your charges or defective cards.
The new BOB app extends all the advantages of the classic green BOB card. With the BOB app, trips in the VBN area can be booked at any time from any location in any means of public transport. The BOB app can be downloaded free of charge.
We have collected frequently asked questions about the BOB Ticket here. In addition, Further more the 24h information service of the VBN informs.
You don’t need any machines in order to make a booking. Every ticket can be booked contactlessly anywhere, anytime for any mode of public transport within the VBN region prior to the journey. A detailed journey overview and contract details are available at any time. Additional digital partner cards can also be generated using the BOB app.
Yes. The journeys undertaken using the BOB Ticket are recorded daily. The best price of the day is calculated based on 4x SingleTicket, DayTickets, 10x Pupils' Tickets (BSAG and BREMERHAVEN BUS), SingleTickets Child, BikeTickets and ShortTripTickets. For example, you book a SingleTicket for a single journey. If this is your only journey for the day, BOB will not charge you the regular SingleTicket price as the best price of the day, but rather the price of the cheaper 4x Ticket. If you book additional SingleTickets on this day, and their value exceeds that of the DayTicket, BOB will automatically not charge you the sum of the Single Tickets, but rather the cheaper DayTicket.
It does not take into account First Class Surcharges (4x Tickets) or Extension Tickets, which are charged separately. Further optimisation to 7 Day Tickets or MonthlyTickets does not apply either.
If, for example, your battery goes flat before or during the journey, you must purchase a ticket via a different sales channel; otherwise you will be charged a higher fare during a ticket check. When using the new BOB app, the booked journey must be constantly running on an operable mobile phone throughout the entire journey, and must be displayed to inspectors (if necessary handing them the phone itself) upon request. Simply showing screenshots or similar is not permitted. The BOB Ticket is only valid in the BOB app, and must be presented in the app.
If you are a new customer, select "Registrieren", complete the form and send off the registration. The system will then check your customer details and forward them to your local transportation company (Bremer Straßenbahn AG (BSAG), BREMERHAVEN BUS or Verkehr und Wasser, Oldenburg (VWG)), which will send you an email asking you to activate the contract. Once this has been done via the button/link, you can log in to the BOB app and link it to a digital card.
If you hold a classic green BOB card, select "Anmelden" and enter your existing contract details into the relevant fields. Once successfully registered, you will receive an email asking for your approval to link to your new digital BOB app. If you don’t have your contract details handy, contact your local transportation company. Contact details for the respective transport company can be found in the tab "Die Partner" on www.bob-ticket.de.
Use your contract details to log in to the other person’s end device and create an additional digital BOB card. The link must then be requested, and your local transportation company Bremer Straßenbahn AG (BSAG), BREMERHAVEN BUS or Verkehr und Wasser, Oldenburg (VWG) will receive an email to approve the link. Once this has been done, the other people can have full access to the BOB app.
Invoice amounts of at least 10 Euros are billed monthly; invoices less than 10 Euros are billed quarterly. Invoices are payable at least two days after they have been issued and sent by post or email and are not debited before the 15th of the month. Objections or complaints must be lodged in writing with your local transportation company Bremer Straßenbahn AG (BSAG), BREMERHAVEN BUS, Verkehr und Wasser, Oldenburg (VWG) or the VBN within six weeks. Delayed payments will result in the BOB app being immediately blocked from further use and, if payment is not received at all, the contract will be terminated without notice. If the monthly/quarterly debit cannot be effected, an additional processing fee of 4 Euros, plus the customary bank fees, will be charged for each debit that cannot be performed.
Lost phones must be immediately reported to your local transportation company (Bremer Straßenbahn AG (BSAG), BREMERHAVEN BUS oder Verkehr und Wasser, Oldenburg (VWG)). Alternatively, you can access the 24h information service of VBN on 04 21 / 59 60 59. The mobile registered via the BOB app will be immediately blocked for BOB. Journeys saved after the phone has been reported lost are not billed. The BOB ticket or the mobile phone registered via the BOB app may also be blocked at any time for other reasons. Registering another/new phone (digital cards) to use the BOB app is free of charge.
Here you will find our frequently asked questions about Corona. Look to see whether your question is there. If not, contact our 24h information service at any time!
The latests corona regulations of the federal states of Bremen (valid until August 30, 2021) and Lower Saxony (valid until September 3, 2021) apply:
Exceptions from the rule:
Timetable changes due to Covid will also be displayed on the ticker! Real-time information is also provided by the FahrPlaner on www.vbn.de and the free FahrPlaner App. The FahrPlaner App is available for iOS and Android systems and can be downloaded or updated for free from the App store or Google Play Store for smartphones, mobiles and tablets. You can also call VBN’s 24-h service number at +49 (0) 4 21 / 59 60 59.
According to current studies, the risk of infection in public transport is demonstrably low. It is not "bigger than for commuters who travel by car," according to a recent study by the Berlin Charité Research Organization. The representative study was commissioned by the Association of German Transport Companies [Verband Deutscher Verkehrsunternehmen (VDV)] and several federal states, including Lower Saxony. Reasons for the low risk of infection are therefore mandatory masks, distance, ventilation and the forced hygiene measures of the transport companies. The details of this study as well as other study material can be found here: https://www.besserweiter.de
Here you will find our frequently asked questions about the FahrPlaner App. Look to see whether your question is there. If not, contact our 24h information service at any time!
The FahrPlaner is a handy information platform for travel by bus, tram and train with an integrated ticket shop for a variety of offers. And with the FahrPlaner App the FahrPlaner and ticket shop are always within reach on your mobile phone.
Enter your journey using the addresses. In other words, ‘from door to door’ from start to destination.
You will then be shown the timetable for the entire route with departure and arrival times for all means of transport in the selected period. You can make preselections to exclude certain options (for example long-distance transport, such as ICE/IC/EC).
The FahrPlaner will suggest the most suitable ticket offers for your journey. The trip information tells you up to which (bus/train) station the respective ticket is valid. This allows you to see whether your train ticket includes onward travel (for example by bus or tram) to the destination station. You will be informed if you need an additional ticket to continue your journey at your destination, together with the name of the transport company.
If you click on the ticket offer, you will be redirected to the ticket shop where you can book a MobileTicket.
If you are using the FahrPlaner via a website (for example www.vbn.de and niedersachsentarif.de), you can book and print an OnlineTicket in the ticket shop.
Currently, the following VBN tickets can be easily bought as MobileTickets for journeys in the network area:
See the area of validity for the VBN: VBN area
Currently, the following tickets of Niedersachsentarif can be easily purchased as online tickets (with the FahrPlaner) or as a MobileTicket (with the FahrPlaner App):
Price information is available for the following networks / fares / transport associations:
Real time data is currently available for the following transport companies:
Real time information is a forecast. Discrepancies cannot always be avoided. In the FahrPlaner we display the data that we have received from the transport companies. If you notice incorrect information, we would be pleased if you could send it to us using the Feedback form in the FahrPlaner App or by email to app(at)vbn.de.
Please be as precise as possible about the trip (route, direction, starting point, departure time), the time and type of your query (Trip Planner, departure board or push notification). Thank you for your help!
The FahrPlaner App is available for devices with the Android and iOS (Apple) operating systems. Here are the links to the App Stores where you can download the FahrPlaner App:
Alternatively, the FahrPlaner (Trip Planner) is available as a web application at www.vbn.de and www.niedersachsentarif.de.
For Android operating systems, we can also send you an up-to-date installation file of the FahrPlaner App on request. Please send your request to app(at)vbn.de. Please note that you may encounter problems with your Google Account and / or functional limitations, for example with the map display or with push notifications. We do not offer any support for this.
Installation files for iOS operating systems are not available.
After installing the FahrPlaner App you can decide for yourself whether you want to permit the functions, and therefore the authorisations. On iOS devices and devices with Android 6 or higher, the individual authorisations can be permanently activated or deactivated in the Android system settings and are no longer queried before the installation of the app. On older Android devices, access to individual authorisations can be controlled manually in the app settings after installation.
Access to your contacts is required for the function of taking addresses from the contacts as the starting point or destination in the FahrPlaner App Trip Planner.
The authorisation for network communication is required to connect to the internet (WiFi/mobile data) to access timetable and real time data.
The authorisation to "take pictures and record videos" (camera) is required so that you can use your own images as icons in “My Addresses”. This authorisation is also required for you to be able to use your own pictures in the “Feedback” form.
Based on your location, the FahrPlaner App shows you stops and journey options close by.
Here you can find frequently asked questions about the MobileTicket. Look to see whether your question is there. If not, contact our 24h information service at any time!
You can pay very easily without using cash:
After you have bought it, your MobileTicket is loaded directly into your FahrPlaner App. The MobileTicket you have bought can be accessed via the menu item “Tickets” (also when you are offline). Please note that you have to remain logged into your customer account for this. After purchasing in the Ticket Shop of Niedersachsentarif GmbH, you can download your OnlineTicket as a PDF and print it out. It is also automatically loaded to the FahrPlaner App if you are logged into your account.
Sales receipts are only available for Mobile and OnlineTickets that have been purchased with a customer account.
You will find an overview of the MobileTickets you have bought in your customer portal. To do this, go to the VBN website and log into at My MobileTicket or in the Ticket Shop of Niedersachsentarif GmbH. Here, you can view and print out sales receipts for every Mobile and OnlineTicket you have bought. There are no sales receipts for “guest” purchases.
Before entering the vehicle, the purchase process must be completed and the MobileTicket visible on the mobile phone display.
After the purchase process has been completed, the MobileTicket is available as a valid ticket offline under the “Tickets” menu item (condition: you must remain logged into your customer account). Ticket inspection is therefore possible without mobile phone reception.
Show the ticket inspector your mobile with the MobileTicket open in the display in the FahrPlaner App or the OnlineTicket as a printed PDF. Mobile and OnlineTickets are only valid in conjunction with an official photograph ID.
If the MobileTicket cannot be presented for inspection (because the mobile phone is not working or has been lost), this is deemed to be a journey without a valid ticket. An increased fare of at least 60 euros will be charged.
You can change your stored payment method in the customer portal. Log into the FahrPlaner App (menu item “Tickets” – head symbol top right) or on the VBN website at My MobileTicket or in the Ticket Shop of Niedersachsentarif GmbH.
Once you are logged into the FahrPlaner App, use the “Settings” menu item to go to your “Ticket Settings”, where your stored payment methods are displayed. Now select your new payment method, enter the required data and save your entries. After saving, your previous payment method will be replaced.
On the VBN website in the My MobileTicket area and in the Ticket Shop of Niedersachsentarif GmbH, enter the new payment data in the customer portal under “Payment Methods”.
If you change your mobile phone, you have to reinstall the FahrPlaner App. Your access remains unchanged and can be reached via the email address used to date and your password. Any MobileTickets that are still valid can be accessed via the “Tickets” menu item.
If you lose your mobile phone, you should change your password in the immediately in the customer portal on the VBN website at My MobileTicket to prevent unauthorised people from buying tickets.
The MobileTicket is not linked to your mobile phone number. You log in to the FahrPlaner App irrespective of the SIM card used and your personal settings and booked tickets are loaded.
VBN and Lower Saxony Fare MobileTickets are available on the FahrPlaner App:
To register a Mobile or OnlineTicket you must be at least 18 years old and have full legal capacity.
To buy a MobileTicket you need an internet-enabled mobile phone with an Android or iOS operating system and the most up-to-date version of the FahrPlaner App. You need an internet connection to download the FahrPlaner App from the app stores and to buy a MobileTicket. Costs are incurred when using a mobile data connection.
You can buy Mobile or OnlineTickets with a customer account that you create in the FahrPlaner App (in the “Tickets” menu item – head symbol at the top right), via the VBN website or in the Lower Saxony Fare Ticket Shop.
It is also possible to Purchase as a “Guest” without registration if your pay using a credit card, PayPal, Apple Pay or Google Pay.
A customer account is ideal for regular purchases of Mobile or OnlineTickets. This means that you don’t need to enter your customer details every time you buy a ticket. You can also access and print out receipts, which is not possible for “guest” access. Please register with your personal data, create a password and select your preferred payment method (direct debit, credit card, PayPal, Apple Pay, Google Pay).
Various options are available for buying Mobile and OnlineTickets:
Buying a MobileTicket
Once the purchase process is complete, the MobileTicket is loaded directly onto your mobile phone. It is not possible to buy or save MobileTickets on conventional PCs, including laptops, etc.
Buying an OnlineTicket
After purchasing in the Lower Saxony Fare Ticket Shop, you can download your OnlineTicket as a PDF and print it out. It is automatically loaded into the FahrPlaner App if you are logged into your account.
When buying a MobileTicket as a guest, and therefore without a customer account, you can only access your MobileTicket on the device with which you bought the MobileTicket or to which you downloaded it. The payment methods accepted are PayPal, credit card, Apple Pay and Google Pay. Please make sure that the MobileTicket is personalised. Otherwise, the data of the account holder from whose account the MobileTicket is purchased will be used. Sales receipts can only be accessed with a customer account. This means that sales receipts are not available for guest ticket purchases.
Every Mobile and OnlineTicket is personalised and is therefore not transferable. However, you can buy Mobile and OnlineTickets for people who are travelling with you by entering the name of each ticket user during the purchase process. When the tickets are being checked, the valid MobileTickets must be presented together with the official photograph ID of the ticket user. For journeys with the VBN TagesTicket (VBN DayTicket) for 2 to 5 people and the Niedersachsen-Ticket for 2 to 5 people, the person who is entered as the first traveller and therefore the ticket holder on the ticket must always be present. And the names of the fellow passengers must be entered during booking for a Niedersachsen-Ticket. Children travelling with the party free of charge (up to three children between 6 and 14 years of age and all children under 6 years of age) do not need to be named.
You can easily change your password in your customer account either through the Fahrplaner App (menu item “Tickets” – head symbol) or on the VBN website at My MobileTicket or in the Ticket Shop of Niedersachsentarif GmbH.
If you have forgotten your password, you can also reset it there and have a new password sent to you.
We guarantee that we will handle your personal data that we disclose to the relevant service providers (eos.uptrade GmbH, Hamburg and LogPay Financial Services GmbH, Eschborn) with care and only for the purposes of technical processing and accounting. The personal order data will be collected, processed and used in line with the provisions of the General Data Protection Regulation (GDPR). During the entire ordering process, all data is protected by a secure online connection between the ordering party’s device and the connected computer and the downstream systems connected to it. More information on data protection according to Articles 13 and 14 GDPR can be found at www.vbn.de/datenschutz.
Here you will find out frequently asked questions about Youth-LeisureTicket. Check whether your question is there. If not, contact our 24h information service at any time!
The monthly ticket is only valid with a registered name. An official photo ID must be carried at all time with a monthly or annual season ticket. Anyone who is caught with a ticket without a registered name during a ticket inspection must pay an increased fare of 60 euros. Proof of age must be provided on request.
The three VBN season ticket centres (Bremen - BSAG, Oldenburg - VWG, Bremerhaven - BREMERHAVEN BUS) write to you 6 weeks before expiry of the annual season ticket. An application for an extension is sent with this letter. Obviously you don’t have to wait for the letter; you can go to your season ticket centre at any time and extend you season ticket there.
The Monthly Ticket is available in the transport companies’ customer centres, private ticket offices, Deutsche Bahn travel centres, at ticket machines and from the bus drivers. It is not sold in the BSAG, VWG and BREMERHAVEN BUS vehicles. You can find a list of VBN ticket offices here: Ticket Offices.
If you lose your annual ticket, you can apply for a new one. The new one costs 15 euros. This amount must be paid directly in cash in the customer centre without being prompted, or by bank transfer to the relevant transport company. The replacement ticket will be issued within 5 working days of receipt of payment.
Here you will find out frequently asked questions about the customer card for young people. Check whether your question is there. If not, contact our 24h information service at any time!
Up to and including 14 years of age, application by a parent or legal guardian. For pupils from the age of 15, a valid certificate of attendance from school (confirmation of admission is not sufficient). For apprentices from the age of 15, a valid certificate (stamp) from the training company or competent vocational school. Students can present a valid enrolment certificate.
Here you will find our frequently asked questions about MIA. Look to see whether your question is there. If not, contact our 24h information service at any time!
MIA/MIAplus tickets are issued (on behalf of Verkehrsverbund Bremen/Niedersachsen) only through the customer centres of Bremer Straßenbahn AG (BSAG), BREMERHAVEN BUS and Verkehr und Wasser GmbH (VWG) in Oldenburg.
Order forms for the MIA/MIAplus ticket are available online at www.vbn.de/tickets/antraege and from the three transport companies, BSAG, BREMERHAVEN BUS and VWG.
It is possible to take one out starting from the first day of a month if the direct debit mandate has been received in the relevant customer centre by the 10th day of the previous month.
In the BSAG, BREMERHAVEN BUS and VWG customer centres, the MIA/MIAplus ticket can also be issued on the spot retrospectively to the first day of the month and issued immediately. This has to be paid for in cash. The contractual term is 12 months.
An MIA subscription is valid for 12 months and the monthly amount is debited from your bank account by SEPA direct debit. The subscription is automatically extended by a further 12 months if it is not terminated on time. Alternatively, you can pay for 12 months in advance.
If using regional buses, BREMERHAVEN BUS, VWG Oldenburg buses or BSAG buses in Bremen (after 8:00 pm) you have to show your MIA ticket to the driver when boarding at the front, or have the card checked by a reader. If using local trains or BSAG trams and buses, inspectors with the appropriate reader for chip cards check the tickets.
The validity area (fare zones, price levels) can always be changed as per the first of the month. In order for the change to take effect on the first day of the month, the application must be received by the relevant customer centre (BSAG, BREMERHAVEN BUS or VWG Oldenburg) by the 20th day of the previous month. The change is then made directly on the chip card. Customers who cannot come to a customer centre will receive a new chip card by post - usually within 5 working days. The new invoice amount will be debited from the time of the change.
If you want to make a trip with your MIA/MIAplus ticket within the VBN area but beyond its area of validity, you can do so with an ExtensionTicket.
Connecting tickets (irrespective of the price level) are available for a uniform price for adults as well as for children, schoolchildren, apprentices and students. They are available only as SingleTickets and entitle users to only one trip towards a destination. You may not return with the same connecting ticket. Furthermore, connecting tickets are not available to buy in advance and are valid only for immediate travel. A connecting ticket is valid for 4 hours from the time of purchase. Connecting tickets cannot be exchanged or refunded.
The people travelling with the ticket holder under the accompanying travellers regulations also each need an ExtensionTicket.
Yes, you have that option. However, the IC/EC surcharges must be obtained via Deutsche Bahn. Please note: The IC trains between Bremen Hbf and Augustfehn, stopping in Delmenhorst, Hude, Oldenburg, Bad Zwischenahn and Westerstede-Ocholt, can be used by VBN customers without payment of a surcharge. The application form can be found here or you can collect one from the DB travel centres. Please note that an application for the IC/EC surcharges must have been received by Deutsche Bahn one month before the ticket starts to be valid.
Your MIA contract is extended by a further 12 months if it is not terminated. Termination must be made in writing to the relevant company by the 10th day of the previous month. And the MIA/ MIAplus ticket must be returned to the issuing transport company (BSAG, BREMERHAVEN BUS or VWG) without undue delay. After the end of the contract, the MIA card is no longer a valid ticket.
If the contract is terminated prematurely - unless due to fare increases or major changes to the fare regulations and terms of carriage - the difference between the monthly price of the MIA/MIAplus ticket and the price of the relevant monthly season ticket will be charged and debited for the last time for each of the completed months in the current year of the contract. If the termination is due to a fare adjustment, the difference will not be charged if the relevant transport company has received the termination at least 21 days before the fare adjustment.
Here you will find our frequently asked questions about the VBN Mobility Guarantee here. Look to see whether your question is there. If not, contact our 24h information service at any time!
The VBN Mobility Guarantee comprises
Please refer to the Guarantee Terms and the other FAQs on the subject for more details.
The Mobility Guarantee takes effect whenever you travel by bus or tram/rail and arrive at your destination more than 20 minutes late. In the case of especially severe delays of more than 60 minutes, we reimburse the taxi costs. You can find the precise terms for taxi cost reimbursement here: Taxi Costs. The currently published information on the FahrPlaner are decisive for calculating the delay.
In principle, the Mobility Guarantee applies with no ifs or buts. Whether traffic jams, storms or strikes, you are always entitled to compensation.
But: If differences can be planned and therefore consulted in the information systems at least one day in advance, the updated timetable applies. In the case of particular disruptions due to strikes or storms, the entitlement to compensation ceases to apply from the second day of disruption only if information on the further cancellations/restrictions was published on the first day.
The VBN Mobility Guarantee applies on local public transport buses, trams and trains in the VBN area as well as on the Intercity (IC) on the route between Bremen and Augustfehn. Connections involving the Dial-A-Shared-Taxis (Anrufsammeltaxi - AST) and the NightOwl buses are excluded.
In the following cases, the passenger is entitled to reimbursement of taxi costs up to a maximum amount of 25 euros:
If there is an alternative means of travel with which the destination can be reached in less 60 minutes or 30 minutes, the passenger will not be entitled to the reimbursement of taxi costs. For train travel, passengers need a valid VBN fare schedule ticket to claim reimbursement of the taxi costs.
No, the number of guarantee cases per customer is limited. A maximum of two cases per day will be considered. A maximum of ten cases will be reimbursed per calendar month. In the case of season tickets, the maximum that can be paid is the amount paid for the calendar month/7-day period.
VBN checks every guarantee case for completeness, errors and the justification. Among other things, applications are refused for
In the case of incorrect and/or incomplete applications, the applicant may be connected as part of the check.
Exclusion from the VBN Mobility Guarantee
The VBN and its transport companies reserve the right to exclude customers from claiming the VBN Mobility Guarantee due to repeated deficient/incorrect applications.
Only passengers with a valid VBN fare schedule ticket are entitled to claim the VBN Mobility Guarantee. All sales routes - purchase from the on-board crew or machines, BOB, MobileTicket or DB Navigator - are considered.
The following tickets eligible for reimbursement:
Not all tickets that entitle you to travel in the VBN area are covered by the VBN Mobility Guarantee. The following tickets are excluded from the VBN Mobility Guarantee:
The levels of compensation are based on the type of ticket used and the price level. It doesn’t matter what means was used to buy the ticket (booking office, purchase from the on-board crew or a ticket machine, BOB, MobileTicket, DB Navigator).
|Ticket||Price level I, A, B or S||Price level C, D, E, F, G or H|
|SingleTicket||2 euros||50 percent of the ticket value|
|SingleTicket Child||1 euro||50 percent of the ticket value|
|4x SingleTicket||2 euros||50 percent of the ticket value|
|4x SingleTicket Child||1 euro||50 percent of the ticket value|
|10x SingleTicket (Bremen, Bremerhaven)||2 euros||–|
|10x Pupils' Ticket (Bremen, Bremerhaven)||1 euro||–|
|DayTicket (1 to 5 people)||at least 2 euros, max. 6.20 euros, depending on the price level and number of people||at least 2.60 euros, max. 10.30 euros, depending on the price level and number of people|
|NightTicket||2 euros||50 percent of the ticket value|
|CityTicket Delmenhorst||1 euro||–|
|GroupTicket (per person)||1 euro||50 percent of the ticket value|
|Token with disabled pass||1 euro||1 euro|
If a season ticket was used for the trip, there will be a flat-rate compensation of up to 6 euros. The level of compensation is based on the price level.
|Ticket||Price level I, A, B, C, D or S||Price level E or F||Price level G or H|
|7-DayTicket Adults and Pupils||3 euros||4 euros||6 euros|
|MonthlyTicket Adults and Pupils||3 euros||4 euros||6 euros|
|MIA and MIAplus||3 euros||4 euros||6 euros|
|JobTicket Adults and Apprentices||3 euros||4 euros||6 euros|
ExtensionTickets und First Class Surcharges are compensated at up to 50 per cent each (on the basis of the value of a SingleTicket, First Class Surcharge, ExtensionTicket Adult and ExtensionTicket Child, Pupil and Apprentice). This is subject to a basic ticket that can be reimbursed.
The following methods are available to you:
Here you will find out frequently asked questions about City Ticket Bremen (for children and young people under the age of 18). Check whether your question is there. If not, contact our 24h information service at any time!
No. A new application has to be made to the relevant Social Center. Again, you must bring the following with you:
We have collected frequently asked questions about the VBN DayTicket here. Look to see whether your question is there. If not, contact our 24h information service at any time!
If you are travelling within the VBN area, the VBN DayTicket is the better choice in terms of price.
The NiedersachsenTicket is a ticket that is valid beyond the borders of the area and is thus not a pure VBN ticket. You can find more details here:
Fare information about the VBN DayTicket can be found here: VBN DayTicket
Here you will find our frequently asked questions about general subjects. Look to see whether your question is there. If not, contact our 24h information service at any time!
Finding fares is easy. A valuable aid is the fare schedule: www.vbn.de/tickets/tarifbestimmungen. The schedule shows VBN’s transport district with the cities, districts and train and bus lines. Furthermore, the schedule is divided into fare zones based on the rule: one city or municipality = one fare zone.
To find the correct fare, simply count the fare zones on your journey to find the price levels. For journeys within a single fare zone, Price Level A, or within a larger city (Bremen, Bremerhaven, Delmenhorst, Oldenburg, Nordenham and Verden), Price Level I applies. For journeys across 2 fare zones, Price Level B, and, across 3 fare zones, Price Level C applies, and so on. From 8 fare zones, Price Level H applies and will be valid for VBN’s entire transport district.
Examples and special cases are provided by the schedule. For instance, Price Level S only applies to journeys between Bremen and certain cities and municipalities in the regions directly bordering Lower Saxony. Journeys to or from Bremen must include fare zones of Price Level S.
The VBN area is further divided into 5 fare areas:
Fare area 1: City Municipality of Bremen consisting of Zone 100 (Bremen City) and Zone 101 (Bremen-Nord)
Fare area 2: Zone 250 (Bremerhaven)
Fare area 3: Zone 740 (Oldenburg)
Fare area 4: All zones in the VBN transport district in Lower Saxony, except Fare area 3 (= Zone 740 (Oldenburg)) und 5 (= Zones 130 (Verden), 709/710 (Delmenhorst) und 850 (Nordenham))
Fare area 5: Zone 130 (Verden), Zones 709/710 (Delmenhorst) und Zone 850 (Nordenham)
Ticket prices and / or offers may differ within fare areas. For example, a SingleTicket of Price Level I costs EUR 2.20 in Verden, EUR 2.55 in Oldenburg and EUR 2.85 in Bremen. In each fare area, ticket prices and offers are based on regional validity and general demand. Further information is provided at www.vbn.de/tickets/ticketangebot.
Fare Area 1 (Bremen) comprises fare zones 100 and 101. For trips within this fare area, price level I Bremen always applies, provided that the area is not left. For all other trips (from Bremen, into Bremen or through Bremen), fare zones 100 and/or 101, if you travel through them, are each counted separately when working out the price levels.
For journeys to a destination, SingleTickets and parts of 4x SingleTickets are valid for 90 minutes when purchased or validated at Price Level I in Fare Area 2 (Bremerhaven) or at Price Level I in Fare Area 1 (Bremen), 3 (Oldenburg) or 5 (Delmenhorst, Nordenham, Verden), for 3 hours at Price Levels A or S, for 4 hours at Price Levels B – G and for the entire day at Price Level H until you reach your destination (until 3:00 AM on the next day). You may change trains and buses any number of times. Disruptions to journeys during the specified periods are also permitted. Roundtrips and return journeys are not permitted in Fare Areas 1, 4 and 5.
A SingleTicket and parts of 4x SingleTickets of Price Level I can be used for any number of trips, i.e., including return journeys, for 90 minutes in Bremerhaven (Fare Area 2) and Oldenburg (Fare Area 3).
VBN tickets are sold in the company’s own sales offices, independent shops identified accordingly as well as the transport company’s ticket machines. In addition, VBN tickets are available in the vehicles of the regional bus routes. Special tickets (for example, regional special tickets) are not available everywhere. No VBN tickets are sold in the DB AG, NordWestBahn, Regio-S-Bahn, metronom Eisenbahngesellschaft mbH, erixx GmbH and evb trains.
If no ticket sales office is open or ticket machine capable of accepting cash is operational at the start of a trip, you must contact the train conductor immediately upon joining the train and buy a ticket. For connections within the authority area, local trains (RB, RE) will issue VBN tickets in such cases. Only a limited range of tickets is available to buy on the train. In IC/EC trains, only DB AG tickets – possibly at the on-board price – are available, in line with the DB AG fare regulations.
SingleTicket, 4-Tickets, DayTickets, NightTickets and, where applicable, other special tickets must be validated (where necessary). They can be validated as follows:
a) When starting a trip on BSAG, BREMERHAVEN BUS, Delbus and VWG buses by using the ticket stamper in the vehicles or by using the stamper at the stop.
b) When starting a trip on the regional bus routes, by the driver.
c) Before starting a trip with DB AG, NordWestBahn, Regio-S-Bahn, erixx GmbH, evb and metronom Eisenbahngesellschaft mbH trains, by using the stampers in the station.
If no stamper is operational in the entrance or on the platform when you are starting a trip, you must report to the train conductor, without being prompted, immediately upon joining the train and before tickets are checked. Otherwise, you may be liable to pay an increased fare of 60 euros.
The ShortTripTicket is valid on all bus and tram lines operating in the VBN area with the exception of the cities of Bremerhaven (Fare Zone 250) and Delmenhorst (Fare Zone 709/710) for a one-way journey between the boarding stop and a maximum of three further stops. It is not valid on the express bus and S tram lines within Bremen, nor on lines or sections of regional bus lines where considerable distances are covered between stops, for example if the journeys take you via the motorway. No exchange, no refund, non-transferable.
ExtensionTickets are available to holders of the following season tickets who want to travel beyond the validity of the ticket: MonthlyTicket, AnnualTicket (MIA/ MIAplus), Adult and Apprentice JobTicket, Pupil’s Monthly Ticket, CityTicket Bremen, Senior’Ticket Delmenhorst, Pupil’s Collective Time Ticket/MIAjunior-Ticket and BahnCard 100.
Extension Tickets are available for a uniform price of 3.60 euros for adults and 2.60 euros for children, school pupils and apprentices, irrespective of the price level. They are available in the vehicles and from ticket machines (not available to purchase in advance!) and as a mobile ticket, but are only valid for immediate travel and are available only as a single-trip ticket (SingleTicket). ExtensionTickets can also be booked with the BOB ticket (except: ExtensionTickets are available only from the following NordWestBahn and Regio-S-Bahn BOB machines: Wildeshausen, Brettorf, Ganderkesee (RB 58); Ahlhorn, Großenkneten, Huntlosen, Sandkrug (RE 18); Rastede (RE 19) and Berne, Elsfleth, Kirchhammelwarden, Brake, Rodenkirchen, Kleinensiel, Nordenham (RS 4)). The people travelling with the ticket holder under the accompanying travellers regulations also each need an ExtensionTicket. The ticket is valid for a trip within the VBN area to the destination for 4 hours from the time it was purchased, and only in connection with one of the above-mentioned season tickets. You are also permitted to break your journey within the stated time. The ExtensionTicket cannot be exchanged or refunded.
Small animals – including small dogs – are transported free of charge if they are transported in suitable carriers (cages, transport boxes, travel bags, etc.).
Dogs that are not transported in carriers must be kept on a lead. They will be carried if there is sufficient space in the opinion of the driver or inspection staff. The fare for these dogs is the fare for a SingleTicket for Kids or season ticket for school children in the relevant price level, 2nd class.
It is prohibited to take dogs with increased aggression or dangerous dogs, so-called “fighting dogs”, on any public transport within the authority.
There is a general ban on alcohol and smoking on all VBN trains. It is also prohibited to carry alcohol in opened containers. There is a ban on smoking on all other VBN transport. In the event of a violation of the ban on alcohol and smoking, a penalty of at least 40 euros may be imposed. Furthermore, the passenger may be banned from travelling.
The increased fare is 60 euros and is charged if the passenger
If the passenger demonstrates to the administration of the company that issued him with a request to pay the increased fare within one week that he was in possession of a valid, non-transferable season ticket or mobile ticket at the time of the request, the increased fare shall be reduced to 7 euros.
You can search for your lost property here in a national online lost property database: Finding lost property online
Alternatively, please contact the transport company in whose vehicle you lost property. Here is their contact information: VBN transport companies.
If you lose something on a Weser-Ems bus, you can search for it online: www.dbregiobus-nord.de/fundsachen
How do I get my personal timetable and who will help me with any questions?
The electronic timetable information enables you to compile and print out your personal timetable, taking account of criteria that are important to you.
To timetable information
Or just give us a call. Our expert staff will be happy to help you on 04 21/59 60 59.
Which ticket is the right one for me?
We have the right ticket for everyone. We have broken down our ticket range into tickets for adults and tickets for children, schoolchildren, apprentices and students, and each of them into occasional and frequent passengers.
Good to know: Children up to and including 5 years of age can travel for free on VBN transport when accompanying an adult.
To the Range of Tickets
Where can I buy the tickets?
Tickets are available in the buses, from the ticket machines, in the transport companies’ customer centres and in the VBN booking offices.
To the booking offices
How do I get home at night?
There are of course many great places to party in the VBN area, or you can attend one of the many cultural events. Afterwards, the VBN night routes will take you home safely.
To VBN at Night
The old tickets that you bought in 2020 are not automatically invalid. For a transitional period, you can use tickets you have already bought as usual for bus and rail trips in the VBN area.
Bought in 2020 - valid for max. 5 years
These tickets can be used for a maximum of 5 years after purchase.