Your Quickest Route to VBN

Frequently Asked Questions (FAQ)

The Quickest Route to Expert Advice. In the FAQs you will find all of the answers to the most common questions to VBN.

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24h Information Service

Response to your individual concern. This is how you can reach us by telephone, email and post:

24h Information Service: 04 21/59 60 59
Administration: 04 21/59 60 0
Email: info[at]vbn.de

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Timetable and price information

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Verkehrshinweise

Informieren Sie sich hier über aktuelle Fahrplanänderungen für den Zugverkehr und für den Bus- und Straßenbahnverkehr, aufgrund von Baustellen und Umleitungen im VBN-Gebiet, die länger als 24 Stunden bestehen.

Zugverkehr

Bus- und Straßenbahnverkehr

Timetable and price information

Show timetables

Verkehrshinweise

Informieren Sie sich hier über aktuelle Fahrplanänderungen für den Zugverkehr und für den Bus- und Straßenbahnverkehr, aufgrund von Baustellen und Umleitungen im VBN-Gebiet, die länger als 24 Stunden bestehen.

Zugverkehr

Bus- und Straßenbahnverkehr

Accessibility

Travelling without Problems

People with reduced mobility –  whether with a walking aid, pram, wheelchair or heavy luggage –  should find things as easy as possible in the VBN area. Stops, stations, buses and trains are therefore designed to be as accessible as possible, and mainly accessible trains, low-floor buses and trams are used.

Increasing numbers of stations in the VBN area are accessible: Access to the platforms is mainly easily possible by means of ramps or lifts for passengers in wheelchairs, prams, using walkers or with luggage. The accessible platforms at stations can be found in the VBN overview map (Travelling by rail in the VBN area). They are identified by a wheelchair symbol. The station profiles under station information also contain information on whether a station is accessible and whether any lifts are operational.

Assistance with Boarding and Alighting

Do you need help boarding and alighting? Please note that your journey must be registered in advance. The transport company concerned will be happy to help you. You can find a direct contact and more details from the relevant transport company: DB Regio, erixx, evbmetronom and NordWestBahn (Regio-S-Bahn) NordWestBahn (Weser-Ems-Netz).

To make boarding and alighting easier for you, the majority of buses and trams are low-floor vehicles. Their vehicle floor is low so that passengers with heavy luggage, a walker or a pram can board and alight easily when the vehicle stops at a curb that is high enough. Wheelchair users get into the vehicle by means of a folding ramp operated by the driver or a “lowerable” vehicle lift. Only low-floor vehicles are in service on urban routes. In the regional bus timetable, journeys with low-floored vehicles are labelled, or it is noted that all journeys on the line are provided by low-floored vehicles.

At newly developed stops and stations you will find guide strips with a ribbed structure in the direction of travel, which is laid across the path. An entry field at the end indicates the stopping position of door 1 of a vehicle for blind and visually impaired people. At smaller stops, the locating strips can also function as a boarding area. In addition, many bus stops and train stations already have guide strips along the bus or train platforms that serve as orientation and safety strips.

At some stops, where the departure time of the next buses and trams are displayed on dynamic vehicle information boards, there are buttons that can be pressed for the text to be converted into an acoustic voice output. This notice board also informs passengers of timetable changes. At larger stations, there are also spoken announcements on the platforms alongside the noticeboards.

There are sounds on trains, indicating the opening and closing of the doors, which act as an acoustic orientation aid. At Bremer Straßenbahn AG, the route number of the city buses is increasingly being announced acoustically. 

In all trains, trams and buses, the next station is announced over the speakers. In many city and regional buses, and trams the passengers are informed of the next stop by monitors, so that hearing-impaired people can also orient themselves.

So that you can use buses, trams and trains easily in a wheelchair or with a walker, in addition to VBN, some transport companies, such as Bremer Straßenbahn AG, BREMERHAVEN BUS and VWG in Oldenburg, regularly offer special mobility training days (in German language). 

Find out about what is available near you from the relevant transport company:

Passengers with reduced mobility with a valid disabled pass and token can travel for free on all routes* incorporated in the VBN fare schedule, in 2nd class. If you need a permanent escort or companion dog and this is registered on your disabled person's pass, they can also travel for free. Seats for people with impaired mobility with a disabled pass and their companion are identified in the vehicles.

* The IC trains between Bremen Hbf and Augustfehn stopping in Delmenhorst, Hude, Oldenburg, Bad Zwischenahn and Westerstede-Ocholt can be used by VBN customers without payment of a surcharge. Use of ICE trains running within the network area is generally excluded!