Frequently Asked Questions (FAQ)
The Quickest Route to Expert Advice. In the FAQs you will find all of the answers to the most common questions to VBN.
Show more24h Information Service
Response to your individual concern. This is how you can reach us by telephone, email and post:
24h Information Service: 04 21/59 60 59
Administration: 04 21/59 60 0
Email: info[at]vbn.de
Timetable and price information
Verkehrshinweise
Informieren Sie sich hier über aktuelle Fahrplanänderungen für den Zugverkehr und für den Bus- und Straßenbahnverkehr, aufgrund von Baustellen und Umleitungen im VBN-Gebiet, die länger als 24 Stunden bestehen.
Zugverkehr
Bus- und Straßenbahnverkehr
BOB – Bequem ohne Bargeld (Comfortable without cash)
BOB is the practical ticket for spontaneous and occasional passengers. Book the normal way and automatically pay the best price on the day. BOB is now available as a new app as well as the classic green BOB card. Simply download free of charge (see below) or apply for one!
YOUR BENEFITS WITH BOB
- “Best Price on the Day”: On a daily basis, BOB calculates the cheapest price for all the normal journeys undertaken, using 4x SingleTicket, DayTicket, 10x Pupils' Tickets BSAG and BREMERHAVEN BUS, SingleTicket Child, Bicycle DayTicket or ShortTripTicket. Example: Automatic invoicing of a regular SingleTicket as a reduced 4x SingleTicket et cetera.
- BOB has no minimum spending requirement, no basic fee and makes it easy to be cash-free. The invoice is paid by monthly direct debit over an invoice amount of 10 euros, otherwise quarterly. A journey overview is immediately available in the BOB app, it comes with the invoice for the green BOB card. A one-off credit of 5 euros on dispatch of the first invoice by email.
- With BOB you are ready to travel straight away. As the new BOB app, at any time from anywhere for every route in the VBN area. Doubly handy: the BOB app can also be activated in the free FahrPlaner and be booked as a MobileTicket at the best price on the day. The green BOB card can only be booked at the BSAG, BREMERHAVEN BUS, VWG Oldenburg, DB Regio, metronom, NordWestBahn/Regio-S-Bahn and evb machines.
- The BOB app and the green BOB card are not personalized and are therefore transferable. Other users can also be registered with BOB partner cards. Invoices and an overview of journeys will be sent to the contract holders.
- Immediate blocking if the green BOB card is lost: Just call the VBN 24h-service hotline on 04 21/59 60 59, and your green BOB card is blocked. You will immediately receive a new one in return for a processing fee of 10 euros. If you lose your mobile phone, you also need to contact the service hotline so that your digital tickets can be blocked.
- BOB Brings Along BODO: All BOB customers receive the BODO BONUS Benefit program as an additional extra. With top offers all over the VBN area! Further information is provided at: www.bodobonus.de
All advantages of the other ticket apps of the VBN (MobileTicket, FAIRTIQ) also here.
Register the BOB app free of charge
As a new customer or contract holder of the green BOB card, you can register directly in the new BOB app. Information and downloads available from here: www.bob-ticket.de
Register for the green BOB card free of charge
Applications and the issuing of the green BOB card are free of charge. You can apply for the green BOB card here: BOB Application
More questions and answers about BOB can be found here on our FAQs page.
