The Quickest Route to Expert Advice. In the FAQs you will find all of the answers to the most common questions to VBN.Show more
Informieren Sie sich hier über aktuelle Fahrplanänderungen für den Zugverkehr und für den Bus- und Straßenbahnverkehr, aufgrund von Baustellen und Umleitungen im VBN-Gebiet, die länger als 24 Stunden bestehen.
Bus- und Straßenbahnverkehr
Punctuality is our rule, unpunctuality the exception. VBN guarantees your mobility and that is why we say: you get your money back after a delay of 21 minutes! No ifs or buts, it’s simple, fast and transparent. Make a note of the delayed connection and the ticket used and claim your money back!
Users of the following tickets receive one compensation payment per delay. It doesn’t matter what means were used to buy the ticket (booking office, crew, ticket machine, BOB, MobileTicket, Fairtiq, DB Navigator).
|Ticket||Price level I, A, B or S||Price level C, D, E, F, G or H|
|SingleTicket||2 euros||50 percent of the ticket value|
|SingleTicket Child||1 euro||50 percent of the ticket value|
|4x SingleTicket||2 euros||50 percent of the ticket value|
|4x SingleTicket Child||1 euro||50 percent of the ticket value|
|10x SingleTicket (Bremen, Bremerhaven)||2 euros||–|
|10x Pupils' Ticket (Bremen, Bremerhaven)||1 euro||–|
|DayTicket (1 to 5 people)||at least 2 euros, max. 6.20 euros, depending on the price level and number of people||at least 2.60 euros, max. 10.30 euros, depending on the price level and number of people|
|NightTicket||2 euros||50 percent of the ticket value|
|CityTicket Delmenhorst||1 euro||–|
|GroupTicket (per person)||1 euro||50 percent of the ticket value|
|Token with disabled pass||1 euro||1 euro|
Users of the following time-based tickets receive a flat-rate compensation payment per incident.
|Ticket||Price level I, A, B, C, D or S||Price level E or F||Price level G or H|
|7-DayTicket Adults and Pupils||3 euros||4 euros||6 euros|
|MonthlyTicket Adults and Pupils||3 euros||4 euros||6 euros|
|MIA and MIAplus||3 euros||4 euros||6 euros|
|JobTicket Adults||3 euros||4 euros||6 euros|
|JobTicket Apprentices||3 euros||3 euros||3 euros|
|TIM||3 euros||3 euros||3 euros|
ExtensionTickets are compensated at a flat rate of 1.80 euros (adults) or 1.30 euros (children). First Class Surcharges are compensated at a flat rate of 1.30 euros. The prerequisite is one of the refundable basic tickets named above.
In the following cases, passengers are entitled to reimbursement of taxi costs up to a maximum amount of 25 euros:
If there is an alternative means of travel with which the destination can be reached with less than the stated delay, the passenger will not be entitled to the reimbursement of taxi costs.
The VBN Mobility Guarantee is a voluntary service by the VBN for its passengers. There is no legal obligation to provide for such a guarantee. The VBN reserves the right to exclude passengers from compensation in the event of misuse of the guarantee. The passenger will receive a notification if the examination of the declared warranty claim reveals that incorrect information has been provided. In the event of repeatedly incorrect and incomprehensible information, the customer will receive a notification of exclusion from the VBN mobility guarantee.
You can submit your claim in one of the following ways:
The claim for compensation must be submitted to the VBN within 7 days. The period starts on the day following the incident. Afterwards, the entitlement to compensation lapses.
Claims will be processed within 14 days of receipt by the VBN in the order in which the claims are received. The transfer of reimbursement amounts takes place no later than 4 weeks after receipt of the application.