Your Quickest Route to VBN

Frequently Asked Questions (FAQ)

The Quickest Route to Expert Advice. In the FAQs you will find all of the answers to the most common questions to VBN.

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24h Information Service

Response to your individual concern. This is how you can reach us by telephone, email and post:

24h Information Service: 04 21/59 60 59
Administration: 04 21/59 60 0
Email: info[at]vbn.de

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Timetable and price information

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Verkehrshinweise

Informieren Sie sich hier über aktuelle Fahrplanänderungen für den Zugverkehr und für den Bus- und Straßenbahnverkehr, aufgrund von Baustellen und Umleitungen im VBN-Gebiet, die länger als 24 Stunden bestehen.

Zugverkehr

Bus- und Straßenbahnverkehr

Timetable and price information

Show timetables

Verkehrshinweise

Informieren Sie sich hier über aktuelle Fahrplanänderungen für den Zugverkehr und für den Bus- und Straßenbahnverkehr, aufgrund von Baustellen und Umleitungen im VBN-Gebiet, die länger als 24 Stunden bestehen.

Zugverkehr

Bus- und Straßenbahnverkehr

FAIRTIQ

Ready for automatic digital tickets

Swipe, don’t type. No destination, ticket or fare selection. Just ‘Start’ when you board and ‘Stop’ when you disembark, and that’s it. The easiest ticket option at the best daily price! All advantages of the other ticket apps of the VBN (MobileTicket, BOB) also here.

FAIRTIQ App

Download
The FAIRTIQ-App is available for iOS and Android operating systems, and can be downloaded free of charge from the App Store or Google Play Store (see below). 

Registration
One-off registration and enter your payment details. A printed purchase receipt does not constitute a valid ticket.

Currency
As a means of payment, you can deposit a credit card (Mastercard and VISA) or the SEPA debit mandate (Klarna).

Privacy
The data is only used to operate and improve the FAIRTIQ apps. It will be anonymised after one year. FAIRTIQ complies with the EU General Data Protection Regulation (GDPR). 
 

FAIRTIQ application

Swipe to start
Simply swipe right on the Start button before boarding.                

Swipe to stop
Once at your destination, swipe left on the Stop button after disembarking. If the smart-stop function is enabled before your journey, the system will end the journey automatically.

Easy transfers
The journey continues running automatically when changing vehicles. Also when transferring between buses, trams and trains. 

Ticket inspection
Simply show the ticket in the app. Tap on ‘Show tickets’ and present the barcode displayed in the app.   
 

FAIRTIQ advantages

VBN area
The ticket app enables you to use all buses, trams and trains cashlessly, without having to buy tickets at the machines. 

Best daily fare
FAIRTIQ automatically optimises the respective fare. Every day, it checks which ticket combinations are the cheapest, and only charges this amount.  
 

FAIRTIQ tickets

  • SingleTickets for the price of a 4x SingleTicket section (all price levels) 
  • SingleTicket Child (all price levels) 
  • ShortTripTickets (in Bremen and Oldenburg for the price of a 4x SingleTicket section) 
  • NightTickets 
  • DayTickets (1 person; all price levels) 
  • ExtensionTickets (adults, children) 
  • First Class Surcharges 
  • CityTicket Delmenhorst 

The tickets are only for immediate use. They are personalised and therefore non-transferrable.

Further information at www.fairtiq.com

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