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Frequently Asked Questions (FAQ)

Small print made clear. In the FAQ you will find all of the answers to the most common questions to VBN.

24h Information Service

VBN information service and VBN service center. Your telephone, digital and direct line to the VBN.

Timetable and price information

Verkehrshinweise

Informieren Sie sich hier über aktuelle Fahrplanänderungen für den Zugverkehr und für den Bus- und Straßenbahnverkehr, aufgrund von Baustellen und Umleitungen im VBN-Gebiet, die länger als 24 Stunden bestehen.

Zugverkehr

Bus- und Straßenbahnverkehr

Search

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637 results:

611. How do I receive my compensation?

How do I receive my compensation?

612. When will I receive a reply to my application?

When will I receive a reply to my application?

613. I have lost/no longer have my ticket, can I still submit an application?

I have lost/no longer have my ticket, can I still submit an application?

614. In addition to the Mobility Guarantee, can rail passenger rights also be claimed?

In addition to the Mobility Guarantee, can rail passenger rights also be claimed?

615. Does the best price of the day also apply to the BOB app?

Does the best price of the day also apply to the BOB app?

616. Do I have to live in the VBN area?

Do I have to live in the VBN area?

617. Do I need a biometric photograph?

Do I need a biometric photograph?

618. What is considered proof?

What is considered proof?

619. Is there an age limit for pupils/apprentices?

Is there an age limit for pupils/apprentices?

620. Who can help me if something is not right on my City Ticket or if I lose it?

Who can help me if something is not right on my City Ticket or if I lose it?

Search results 611 until 620 of 637