Your Quickest Route to VBN

Frequently Asked Questions (FAQ)

The Quickest Route to Expert Advice. In the FAQs you will find all of the answers to the most common questions to VBN.

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24h Information Service

Response to your individual concern. This is how you can reach us by telephone, email and post:

24h Information Service: 04 21/59 60 59
Administration: 04 21/59 60 0
Email: info[at]vbn.de

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Timetable and price information

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Verkehrshinweise

Informieren Sie sich hier über aktuelle Fahrplanänderungen für den Zugverkehr und für den Bus- und Straßenbahnverkehr, aufgrund von Baustellen und Umleitungen im VBN-Gebiet, die länger als 24 Stunden bestehen.

Zugverkehr

Bus- und Straßenbahnverkehr

Timetable and price information

Show timetables

Verkehrshinweise

Informieren Sie sich hier über aktuelle Fahrplanänderungen für den Zugverkehr und für den Bus- und Straßenbahnverkehr, aufgrund von Baustellen und Umleitungen im VBN-Gebiet, die länger als 24 Stunden bestehen.

Zugverkehr

Bus- und Straßenbahnverkehr

Applications

You have to apply for customer cards (Kundenkarten) for 7-DayTickets or MonthlyTickets. An application is also required for MIA, BOB and Youth-LeisureTicket (AnnualTicket). Simply print out and fill in the appropriate form, and you're done! Depending on responsibility, the VBN information service, the BSAG customer centre Bremen, the BREMERHAVEN BUS customer service or the VWG customer centre in Oldenburg will process your application and reply to it immediately. 

Please note that the applications are currently only available in German.

Customer card for adults

If the fare zones travelled are not stated on your 7-DayTicket or MonthlyTicket, a free customer card is also required. The customer card is issued and returned by the VBN information service.

To the Application

Customer card for young people (children, pupils, students, apprentices)

A free customer card is also required for use of a 7 DayTicket for Pupils or a Pupils’ MonthlyTicket.

To use 10x Pupils' Tickets in Bremen or Bremerhaven, pupils need a BSAG/BREMERHAVEN BUS customer card. All customer cards are issued and returned by the VBN information service.

To the Application

MIA

MOBIL IM ABO (mobile season ticket): The flexible season ticket for frequent travellers as MIA or MIAplus. Depending on your postcode, your application will be processed by one of our three partners, the BSAG customer centre in Bremen, the BREMERHAVEN BUS customer centre or the VWG customer centre in Oldenburg .

To the Application BSAG
To the Application BREMERHAVEN BUS
To the Application VWG Oldenburg

BOB

BEQUEM OHNE BARGELD (EASY TO BE CASH-FREE): The flexible Smart Ticket for occasional travellers Depending on your postcode, your application will be processed by one of our three partners, the BSAG customer centre in Bremen, the BREMERHAVEN BUS customer centre or the VWG customer centre in Oldenburg .

To the Application BSAG
To the Application BREMERHAVEN BUS
To the Application VWG Oldenburg

Youth-LeisureTicket

The youth season ticket up to 20 years old. Depending on your postcode, the application will be processed by one of our three partners, the BSAG customer centre in Bremen, the BREMERHAVEN BUS customer centre or the VWG customer centre in Oldenburg .

To the Application BSAG
To the Application BREMERHAVEN BUS
To the Application VWG Oldenburg